Iskratel Group Companies

Remote Device Management (TR-069)


    Complexity of end user devices in home network increased a lot over the last years. The users are often not able to configure them autonomously and telco operators are forced to change device configurations or software packages more and more frequent. Operator’s helpdesk staff is overloaded with calls of unsatisfied subscribers.


    Iskratel’s solution for these challenges is efficient management of customer premises equipment (CPE) of different types (home gateways, set-top-boxes, VoIP phones, mobile phones...) and different vendors, from single remote management system.

    Using the Iskratel Remote Device Management (TR-069) solution, the provider is able to maintain services running on devices smoothly, giving the best possible user experience.

    Iskratel Remote Device Management solution can be purchased and deployed into customer premises, or rented as a service delivered from the Iskratel cloud.


    The Iskratel Remote Device Management (TR-069) solution provides several CPE management features that can be used in different operator’s departments, like helpdesk (end-user support), CPE operations team or marketing department:

    • Based on the TR-069 specification but extendable by other southbound protocols, like OMA-DM
    • Automated activation of devices (zero touch activation) and service provisioning
    • CPE inventory providing the possibility to add subscriber related data
    • Both single and mass device management operations
    • Firmware and configuration management
    • Additional easy-to-use tools available (customer support representative portal)
    • Diagnostics, performance monitoring and reporting
    • Standardized northbound interface for simplified OSS/BSS integration
    • Telco-grade security, high availability and scalability

    The implementation of the Iskratel Remote Device Management solution decreases the operator’s expenses and increases revenue.

    The growth of the operator’s revenue is reached because the solution:

    • Enables more efficient marketing with monitoring of subscriber’s behavior
    • Reduces time to market for new services and applications
    • Increases customer satisfaction and reduces churn

    The solution decreases the inventory handling expenses in the following ways:

    • It helps to reduce the number of repair transactions (unnecessary device return)
    • It provides the automatic installation of the appropriate SW version to devices
    • It provides the automation of service provisioning by integration

    End user support expenses are decreased since the solution results in:

    • Avoidance of unnecessary calls to the service provider’s helpdesk
    • Shortening of helpdesk call-handling times
    • Subscribers getting efficient support for complex services


    The solution is based on the worldwide accepted TR-069 specification supported by the majority of CPE vendors. That means that multi-vendor and multi-device type management from a single system is assured.

    Affordable and proven

    Iskratel as a CPE vendor and partner of different TR-069 Auto Configuration Server (ACS) vendors has rich experiences in CPE management area. That is why we can provide a tailored and cost-effective remote device management solution for both entry-level and large-scale needs.

    Different deployment possibilities

    • On-site installation:  Iskratel installs and integrates the solution inside the operator premises. Permanent software licenses are usually delivered and support services are offered annually.
    • Remote Device Management as a Service:  Iskratel delivers the device management solution remotely by hosting the remote ACS at our datacenter. The operator rents the service and securely uses TR-069 ACS like it is installed at his/her premises.  It is appropriate for small and middle-sized operators.

    The main advantages of this variant are:

    • Decreased CAPEX as it is transformed to OPEX
    • Optimized OPEX as a solution is maintained by skilled professionals
    • Reduced risks:
      • Solution runs from a telco-grade data center without the need for the operator’s internal maintenance resources.
      • Pay as you grow
      • Using smooth migration to local installation at a later stage is possible.

    Please download RDM as a service datasheet for more information.

    Rich portfolio of (professional) services

    •  Installation, configuration and integration in operator’s network
    •  Integration with customer’s OSS to provide a high level of automation
    • After-sales support
    • CPE inter-operability testing
    • CPE management and firmware preparation consulting
    Contact us 

    For information, call +386 (0)4 207 24 29. For written information, send your e-mail address to or complete the form bellow:

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    Why Iskratel?

    Counting 70 years of experience, Iskratel is the leading European infocommunications vendor and solutions provider, with its own R&D and manufacturing centres, 900 employees and local presence in over 30 countries. We combine experience and know-how with creativity and innovation. We leverage ICT expertise in delivering integrated solutions across Telco, Transport, Public Safety and Energy industries.

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    Iskratel, d.o.o., Kranj
    Ljubljanska cesta 24a, 4000 Kranj, Slovenia


    Phone:+386 (0)4 207 20 00
    Fax:+386 (0)4 207 27 12

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