Iskratel provides integrated solutions for service providers and corporations, and specializes in broadband, converged infocommunications and migration to next generation IP networks.
Together, we can propose a modern solution customised to your process, which will provide greater efficiency.
We try to provide our support to our customers that will bring them profits and will provide them with a competitive advantage in the market.
Maintenance Services
In the time of IP networks and the internet, ensuring continuous operation of high-tech communication networks is an increasing challenge. Through our maintenance services, we ensure that your network will be working optimally. We are available at any time - 24/7/365 and worldwide. We tackle problems professionally and with high responsiveness. We regularly check the status of your network, eliminate errors, perform network optimisations and repair equipment. If you agreed to partner with us, you will be eligible for regular software updates that will enable optimal performance and the lowest long-term operation cost of your equipment. We offer maintenance services in and outside the warranty period of the equipment. These services are based on service-support agreements and provide the following advantages:
- Detailed response times for technical support in the case of problems during equipment’s operation
- Higher availability of operating equipment
- Regular updates of equipment and service expertise of the OAM staff
- Optimally planned corrective actions in the network and minimal down times for higher end-user satisfaction
- Long-term support by the manufacturer
Warranty Support – Basic
- Hardware repair
- 5 x 8 support during business hours (7:30am–3:30pm CET)
- Guaranteed hardware repair times
- Correction of software errors (updates)
Warranty Support – Plus
All the services of Warranty Support – Basic plus the following services:
- On-call service support (24/7/365)
- Online Helpdesk
Warranty Support – Premium
All the services of Warranty Support – Basic and Plus, and the following additional services:
- Guaranteed times to solution
- Software replacement and improvements
- Preventive inspection of the equipment
- Hardware rental
- Web access to documentation and service information
Iskratel, d.o.o., Kranj reserves the right to modify the warranty support packages.
Post-Warranty Support – Basic
- 5 x 8 support during business hours (7:30am–3:30pm CET)
- Guaranteed hardware repair times
- Hardware repair according to the Price list
Post-Warranty Support – Plus
All the services of Warranty Support – Basic plus the following services:
- On-call service support (24/7/365)
- Online Helpdesk
Post-Warranty Support – Premium
All the services of Warranty Support – Basic and Plus, and the following additional services:
- Hardware repair
- Guaranteed times to solution
- Software replacement and improvements
- Preventive inspections of equipment
- Hardware rental
- Web access to documentation and service information
Iskratel, d.o.o., Kranj reserves the right to modify the post-warranty support packages.
Why Iskratel?
As the world leader in telecommunication equipment and solutions, we have more than 60 years of experience in telecommunications. We are probably the best EU-based technology company with own R&D and manufacturing. Our customers describe us as innovative and customer centric.
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Contact us
Iskratel, d.o.o., Kranj
Ljubljanska cesta 24a, 4000 Kranj, Slovenia
Phone:+386 (0)4 207 20 00
Fax:+386 (0)4 207 27 12
E-mail:info@iskratel.si