Iskratel Group Companies

Maintenance Services

    Overview

    In the time of IP networks and the internet, ensuring continuous operation of high-tech communication networks is an increasing challenge. Through our maintenance services, we ensure that your network will be working optimally. We are available at any time - 24/7/365 and worldwide. We tackle problems professionally and with high responsiveness. We regularly check the status of your network, eliminate errors, perform network optimisations and repair equipment. If you agreed to partner with us, you will be eligible for regular software updates that will enable optimal performance and the lowest long-term operation cost of your equipment. We offer maintenance services in and outside the warranty period of the equipment. These services are based on service-support agreements and provide the following advantages:

    • Detailed response times for technical support in the case of problems during equipment’s operation
    • Higher availability of operating equipment
    • Regular updates of equipment and service expertise of the OAM staff
    • Optimally planned corrective actions in the network and minimal down times for higher end-user satisfaction
    • Long-term support by the manufacturer
    Warranty Support

    Warranty Support – Basic

    • Hardware repair
    • 5 x 8 support during business hours (7:30am–3:30pm CET)
    • Guaranteed hardware repair times
    • Correction of software errors (updates)

    Warranty Support – Plus

    All the services of Warranty Support – Basic plus the following services:

    • On-call service support (24/7/365)
    • Online Helpdesk

    Warranty Support – Premium

    All the services of Warranty Support – Basic and Plus, and the following additional services:

    • Guaranteed times to solution
    • Software replacement and improvements
    • Preventive inspection of the equipment
    • Hardware rental
    • Web access to documentation and service information

     

    Iskratel, d.o.o., Kranj reserves the right to modify the warranty support packages.

    Post-Warranty Support

    Post-Warranty Support – Basic

    • 5 x 8 support during business hours (7:30am–3:30pm CET)
    • Guaranteed hardware repair times
    • Hardware repair according to the Price list

    Post-Warranty Support – Plus

    All the services of Warranty Support – Basic plus the following services:

    • On-call service support (24/7/365)
    • Online Helpdesk

    Post-Warranty Support – Premium

    All the services of Warranty Support – Basic and Plus, and the following additional services:

    • Hardware repair
    • Guaranteed times to solution
    • Software replacement and improvements
    • Preventive inspections of equipment
    • Hardware rental
    • Web access to documentation and service information

     

    Iskratel, d.o.o., Kranj reserves the right to modify the post-warranty support packages.

    Why Iskratel?

    Counting 70 years of experience, Iskratel is the leading European infocommunications vendor and solutions provider, with its own R&D and manufacturing centres, 900 employees and local presence in over 30 countries. We combine experience and know-how with creativity and innovation. We leverage ICT expertise in delivering integrated solutions across Telco, Transport, Public Safety and Energy industries.

    Upcoming events

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    30. 05. 2017 to 01. 06. 2017
    ANGA 2017
    13. 06. 2017 to 15. 06. 2017
    ISS World Europe 2017

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    Ask us

    Contact us

    Iskratel, d.o.o., Kranj
    Ljubljanska cesta 24a, 4000 Kranj, Slovenia

     

    Phone:+386 (0)4 207 20 00
    Fax:+386 (0)4 207 27 12
    E-mail:info@iskratel.si

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